Frequently Asked Questions

Welcome To The Maldon Butchery’s FAQ Page

We're here to provide you with all the information you need. Below, you’ll find answers to common questions about our services, products, and policies to ensure you have the best possible experience with us.

Do you source your products locally?

Yes, we are proud to support local farmers and suppliers by sourcing many of our products from within the region, ensuring high quality and sustainability.


What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, and Maestro. Additionally, we accept Apple Pay and Google Pay for a quick and secure checkout experience. Please see our Payments Policy


Is my payment information secure?

Yes, we use advanced encryption technology to ensure your payment and personal information are fully protected. Your details are handled with the utmost care and security.

Contact Us

For any questions or further assistance regarding our frequently asked questions page, please contact us at:

  • Email: orders@themaldonbutchery.com
  • Phone: 01621 853271
Do you offer local delivery or store pick-up?

In-Store Pick-Up: For customers outside our local delivery area, we provide an in-store pick-up service. Orders must be collected directly from our store in Maldon, Essex. Local customers are also welcome to use this service for added convenience.

Local Delivery: We offer a local delivery service within a 10-minute radius of our store. Delivery is free for orders of £35 or more, while orders under £45 incur a £3.99 delivery fee. For orders over £120, we extend delivery to within a 20-minute radius.

Deliveries: Deliveries will be made daily after 4pm

No Postal Deliveries: We do not offer postal delivery services. All orders must either be collected in-store or delivered locally.

Within a 10 minute radius: Maldon, Heybridge, Heybridge Basin, Goldhanger, Langford, Woodham Walter, Woodham Mortimer, Purleigh, Mundon. Great Totham

Within a 20 minute radius for orders of £120 or more: Maldon, Heybridge, Heybridge Basin, Goldhanger, Tolleshunt Major, Tolleshunt D'Arcy Tolleshunt Knights, Little Totham, Great Totham, Great Braxted, Wickham Bishops, Witham,Tiptree, Hatfield Peveral, Boreham, Little Baddow, Danbury, Great baddow, Bicknacre, East Hanningfield, Woodham Ferriers, Stow Maries, Purleigh, Cold Norton, Mundon, Latchingdon, Maylandsea, Mayland, Althorne, South Woodham Ferriers.

Special Deliveries: South Woodham Ferriers, Battlesbridge, Rettendon, Rawreth, Rayleigh, Bowers Gifford, South Benfleet, Hadleigh, Canvey Island


Can I amend or cancel my order after it’s been placed?

If you need to make changes to or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request if the order has not yet been processed.


Do you offer refunds or exchanges?

Yes, we offer refunds and exchanges for eligible items. Please review our Refund and Returns Policy for full details on how to process returns or exchanges.

Couldn't find your answer?

We’re here to assist you. If you didn’t find the information you were looking for, please contact us directly. We’re eager to help with any questions or concerns you may have.

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