We want you to be happy with your purchase. If you need to return an item, please ensure that it meets the following conditions:

• Eligibility: Items can be returned within 48 hours of receipt. For perishable items, please contact us within 24 hours of delivery.
• Condition: Products must be returned in their original packaging and in the same condition as received. We cannot accept returns for items that have been used or are no longer in their original packaging.
• Receipt: Proof of purchase, such as a receipt or order confirmation, is required for all returns.

Contact Us: Reach out to our customer service team via orders@themaldonbutchery.com or 01621 853271 with your order details and reason for the return.

Return Instructions: We will provide you with instructions for returning the item, including the return address.

Shipping: You are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the item reaches us.

Once we receive and inspect your returned item, we will process your refund. Please note the following:

• Processing Time: Refunds are typically processed within 5-7 business days. You will receive a notification once your refund has been issued.
• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow additional time for the refund to reflect in your account, depending on your payment provider.

We currently do offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or refund as appropriate and cover the return shipping costs.

We may update our Refunds and Returns Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.